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🔄 AslyMart Physical Products Refund & Return Policy

Welcome to AslyMart!
This policy outlines how refunds, returns, cancellations, and post-delivery issues are handled for physical products purchased through our marketplace.

Our goal is to ensure a fair, transparent, and reliable shopping experience — fully compliant with Egyptian Consumer Protection Law No. 181 of 2018.

🕓 1. Order Cancellations

1.1 24-Hour Grace Period

  • Buyers may cancel their order within 24 hours of purchase and receive a full refund.
  • During this period, sellers must not begin preparing or producing the order.
  • The seller’s processing time includes these first 24 hours.

1.2 Custom or Made-to-Order Products

  • Custom-made, handmade, and personalized items also follow the 24-hour cancellation window.
  • After production begins, sellers may deduct actual documented costs (materials, labor, packaging) from the refund if the buyer cancels.

📦 2. Returns (Physical Products Only)

2.1 Eligible Return Cases

Buyers may request a return or refund if:

  • The item is defective, damaged, or not as described.
  • The item was incorrect or missing components.
  • The seller exceeded their stated processing time.
  • Delivery did not occur within the required timeframe.

2.2 Condition Requirements

Returned items must be:

  • Unused and in original condition.
  • Returned with all packaging, tags, and accessories.

Some products may not be returnable due to hygiene or safety reasons (e.g., personal care items).

🚚 3. Delivery Delays & Non-Delivery

3.1 Standard Delivery Time

  • Sellers must dispatch orders within their stated processing time.
  • Delivery typically occurs 2–7 business days after dispatch.
  • If no timeframe is stated, delivery must be completed within 30 days (per Egyptian law).

3.2 Delayed or Failed Delivery

Buyers may request a full refund if:

  • The seller fails to deliver within the promised timeframe.
  • Delivery exceeds the legal 30-day maximum.
  • The shipment is lost or not handed to the courier as required.

🛠️ 4. Damaged, Incorrect, or Faulty Products

Buyers must report issues within 7 days of receiving the product.

Sellers must either:

  • Provide a replacement, or
  • Approve a full refund.

If the seller fails to resolve the issue, AslyMart Support will step in.

💰 5. Refund Processing

  • Refunds are issued using the original payment method whenever possible.
  • Refunds are processed after:
    • Seller approval, or
    • AslyMart verification in case of disputes.
  • Refund timelines may vary based on payment providers.

📜 6. Seller Responsibilities

Sellers on AslyMart must:

  • Clearly state processing times.
  • Ship orders on time using reliable couriers.
  • Upload accurate tracking numbers.
  • Respect the 24-hour grace period before production begins.
  • Handle returns promptly and professionally.

Sellers who repeatedly fail to meet requirements may face penalties, suspended listings, or account restrictions.

This policy is aligned with Egyptian Consumer Protection Law No. 181 of 2018, including:

  • Return & refund rights
  • Delivery obligations
  • Seller transparency requirements
  • Buyer protection standards

Thank you for shopping with AslyMart!
We are committed to maintaining a safe, fair, and trustworthy marketplace for all.

Document Version: 1
Last Updated: November 20, 2025